Privacy Policy

Introduction

Fresh Mentoring respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect data when you interact with our website or use our services.

By accessing our website or engaging our services, you agree to the practices described in this policy. We encourage you to read this document carefully to understand our approach to data handling.

Information We Collect

We collect several types of information depending on how you interact with us:

Personal Identification Information

When you contact us or engage our services, we may collect your name, email address, postal address, and other contact details you voluntarily provide. This information helps us communicate with you and deliver the services you request.

Financial Information

During mentoring sessions, you may share details about your financial situation including income, expenses, debts, assets, and financial goals. We collect this information only with your explicit consent and only to the extent necessary to provide effective guidance.

Website Usage Data

Our website automatically collects certain technical information when you visit, including your IP address, browser type, device information, and pages accessed. This data helps us understand how visitors use our site and identify potential technical issues.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through the settings on our website. For more detailed information, please review our Cookies Policy.

How We Use Your Information

We use collected information for specific, legitimate purposes:

Service Delivery

Personal and financial information enables us to provide personalized mentoring, respond to inquiries, schedule appointments, and tailor our guidance to your specific circumstances.

Communication

We use your contact information to respond to questions, confirm appointments, share relevant resources, and provide updates about our services. We will not send marketing communications without your explicit consent.

Service Improvement

Aggregated, anonymized data helps us understand how clients use our services and website, allowing us to make improvements that benefit everyone.

Legal Compliance

We may use or disclose information when required by law, to comply with legal processes, or to protect the rights and safety of Fresh Mentoring, our clients, or others.

Information Sharing and Disclosure

We maintain strict confidentiality regarding client information. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Service Providers

We may share limited information with trusted service providers who assist with website hosting, email communications, or scheduling systems. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to prevent harm or protect legal rights.

Business Transfers

If Fresh Mentoring is involved in a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction. You will be notified of any such change and given choices regarding your data.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These measures include secure data storage, encryption of sensitive information during transmission, access controls limiting who can view client data, and regular security assessments.

While we take data protection seriously, no method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security but commit to addressing any breach promptly and transparently.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Client records are typically maintained for seven years following the conclusion of services, in accordance with professional standards and regulatory requirements. After this period, information is securely deleted or anonymized.

You may request earlier deletion of your data, though this may affect our ability to provide certain services or respond to future inquiries.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

Access

You can request a copy of the personal information we hold about you.

Correction

You can ask us to correct inaccurate or incomplete information.

Deletion

You can request deletion of your personal data, subject to legal or contractual retention requirements.

Restriction

You can ask us to limit how we use your information in certain circumstances.

Objection

You can object to processing of your information for specific purposes, including marketing communications.

Portability

You can request transfer of your data to another service provider in a commonly used format.

To exercise any of these rights, contact us at [email protected]. We will respond to requests within one month.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will delete it promptly.

International Data Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the date at the top of this page and notify active clients by email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or complaints about this privacy policy or our data practices, please contact us:

Fresh Mentoring
42 Wellington Street
Leeds
LS1 4HZ
United Kingdom

Email: [email protected]

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.